Step 1
Return Window
Returns can be requested within 7 days of delivery for eligible items in original condition and packaging.
Customer Care
Return Policy
Simple, transparent return and exchange terms.
We want you to enjoy every purchase. If an issue occurs, we are here to assist quickly and fairly.
Step 2
Non-Returnable Items
Opened or used fragrance products are not eligible for return unless they arrived damaged or incorrect.
Step 3
Damaged or Incorrect Orders
Contact us within 48 hours of delivery with order details and photos so we can resolve your case promptly.
Step 4
Refund Processing
Approved refunds are processed to your original payment method. Timelines depend on your payment provider.